Market research for a grocery Delivery Service – UX Survey Design
Selected Platform & Device Type
- Platform: Grocery Delivery Service
- Device: Mobile App & Web
- Target Market: Urban and suburban consumers looking for convenient, time-saving grocery shopping solutions.
Market & Competitor Research
Key Insights from Market Trends & Competitors:
- Convenience & Speed: Users prioritize fast delivery and efficient ordering.
- Affordability & Promotions: Price sensitivity is high, and discounts encourage repeat use.
- Product Availability: Missing items and substitutions cause user frustration.
- Sustainability Concerns: Consumers prefer eco-friendly packaging and local produce.
- User Experience: Seamless navigation, real-time tracking, and easy reordering are essential features.
Main competitors: Instacart, Amazon Fresh, Uber Eats Grocery, HelloFresh Market
UX Survey for Grocery Delivery Users
Survey Goal:
Understand customer preferences, pain points, and expectations for a grocery delivery service to optimize the user experience.
Survey Questions
✅ User Demographics (For Segmentation)
- What is your age group?
- 18-24
- 25-34
- 35-44
- 45-54
- 55+
- How frequently do you order groceries online?
- Once a week or more
- 2-3 times a month
- Once a month
- Less than once a month
- Never
✅ Shopping Behavior & Preferences
- What are the most important factors when choosing a grocery delivery service? (Select up to 3)
- Delivery speed
- Product availability
- Price & discounts
- Subscription options
- Sustainability (eco-packaging, local products)
- Customer service
- Which grocery items do you most frequently order online? (Select all that apply)Fresh produce
- Dairy & eggs
- Meat & seafood
- Frozen food
- Pantry staples (pasta, rice, canned goods)
- Snacks & beverages
- Household items (cleaning, personal care)
✅ Pain Points & Frustrations
- Which issues have you experienced with grocery delivery services? (Select all that apply)
- Late delivery
- Missing or incorrect items
- Poor product quality
- High delivery fees
- Limited selection of brands/products
- No major issues
- What improvements would make you use grocery delivery services more often? (Open-ended)
✅ Technology & User Experience
- How do you typically place grocery orders?
- Mobile app
- Website
- Voice assistant (Alexa, Google Assistant)
- Other
- Which payment methods do you prefer for online grocery shopping? (Select all that apply)Credit/debit card
- Digital wallets (Apple Pay, Google Pay)
- Buy now, pay later (Klarna, Afterpay)
- Cash on delivery
✅ Sustainability & Local Preferences
- Would you pay a premium for eco-friendly packaging or locally sourced products?
- Yes, absolutely
- Maybe, depending on the cost
- No, price is the most important factor
✅ Final Question
- What single change would most improve grocery delivery services? (Open-ended)
Survey Design Rationale
- Concise & Focused: Short, to the point, and relevant to user habits, frustrations, and expectations.
- Avoids Leading Questions: Neutral phrasing to prevent biasing responses.
- Mix of Question Types: Multiple-choice for segmentation, Likert scales for preferences, and open-ended for deeper insights.
- Actionable Data: Helps prioritize UX improvements such as speed, selection, and pricing strategy.
📊 Next Steps: Analyze responses and create user personas to refine the grocery delivery experience. 🚀
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