Senior UX Designer

Note: please apply via email to [email protected]

Job Overview 

We are seeking a Senior UX Designer to join our team and play a key role in developing a cutting-edge conversational AI platform designed to help users and service providers navigate the complexities of the Canadian immigration process. The ideal candidate is passionate about building, launching, and scaling mission-driven, 0-to-1 products that drive meaningful impact. This position will focus on driving the discovery, design, usability, and experimentation efforts within our team, ensuring user-centric solutions for both end-users and service providers. The ideal candidate has experience in research-driven design, rapid prototyping, and usability testing, and thrives in a collaborative, fast-paced environment addressing complex and evolving problem spaces. 

Key Responsibilities 

• Understanding User Needs: Develop a deep understanding of user needs and challenges, particularly for immigrants and service providers navigating the Canadian immigration process, to inform meaningful and effective design solutions. 
• User-Centered Design: Collaborate with the Product and Research team members during product discovery to create user flows, wireframes, and prototypes that address real user pain points and opportunities. Apply techniques such as empathy mapping, user persona creation, and journey mapping to ensure a user-centric approach. 
• Experimentation and Rapid Prototyping: Conduct design experiments to explore and test potential solutions, leveraging rapid prototyping to assess feasibility and user satisfaction. 
• Usability Testing and Validation: Design and execute usability tests to evaluate user behavior and validate assumptions. Use insights from these tests to refine and improve solutions, ensuring they meet usability and accessibility standards. 
• Data-Driven Design: Incorporate insights from user research, usability tests, and key metrics to inform and refine design decisions that deliver personalized and intuitive solutions. 
• Technical Collaboration: Partner with Engineering team to assess technical feasibility, gather feedback, and ensure design solutions align with implementation capabilities and constraint 
• AI-Specific Collaboration: Work closely with the AI/ML team to design AI-driven features, ensuring they are both supported by the team and align with user needs and expectations. 
• Prototyping and Handoff: Prepare prototypes, wireframes, and design deliverables for seamless handoff to the Product Owner, Product Designer, and Delivery team, ensuring clarity and alignment with implementation requirements. 
• Strategic Alignment: Align designs with the overall product vision, roadmap, and business goals to create forward-looking, scalable, and future-proof solutions. 
• Stakeholder Communication: Present design concepts, usability findings, and recommendations to stakeholders. Actively gather feedback and iterate on solutions to ensure alignment with user needs and business priorities. 

Key Qualifications 

• UX Experience: 5+ years of professional UX experience. 
• Strong understanding of design thinking and user-centered design processes. 
• Solid knowledge of information architecture and interaction design principles. 
• Extensive experience with usability testing and user research methodologies. 
• Problem-Solving: Proven ability to navigate complex problem spaces with undefined landscapes, employing both divergent and convergent thinking. 
• Proficient in tackling blank-page problems and solving abstract challenges with innovative and user-centered design solutions. 
• Usability & Research: Strong background in usability testing, user research, and translating findings into actionable design solutions. 
• Rapid Prototyping: Proven ability to quickly create and iterate on prototypes to explore ideas, test concepts, and refine solutions based on feedback and usability findings. 
• AI and Conversational UI: Strong understanding of AI product trends and conversational UI design principles, with the ability to apply these insights to create intuitive and impactful user experiences. 
• Communication Skills: Strong verbal and written communication skills for collaborating and presenting design concepts and findings to stakeholders. 
• Domain Expertise: Eagerness to learn about Canadian immigration processes and develop deep expertise over time. 

Skills and Competencies 

• Design Tools: Expertise in Figma, Sketch, Lucid or similar design tools, with a strong portfolio demonstrating design thinking and high-quality execution. 
• Prototyping: Proficiency in creating interactive prototypes and testing them for usability. 
• Research Methodologies: Familiarity with user research methods such as usability testing, user interviews, and journey mapping. 
• Collaboration: Strong cross-functional collaboration skills, with experience working closely with product managers, engineers, and other stakeholders. 
• Analytical Skills: Ability to translate user insights into actionable design decisions. 
• Communication: Excellent communication skills, with the ability to present ideas clearly and advocate for user needs. 
• Knowledge of Accessibility Standards: Familiarity with WCAG guidelines and inclusive design principles. 
• Experience in AI-driven or SaaS platforms: Experience designing for platforms that incorporate AI-driven features or serve as SaaS solutions. 

Why Join Us? 

• Be part of a forward-thinking team building AI-powered solutions to simplify complex processes for users in meaningful industries like immigration. 
• Work in a flexible, remote-first environment with opportunities for professional growth. 
• Collaborate with highly skilled engineers, designers, and AI specialists on impactful and innovative projects.