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Course Certificate

Service Design

Leandro Castro's certificate

Issued to

Leandro Castro

Leandro Castro

Credentials Verified
Issue date
September 26, 2024

Course completed

Service Design Course

Service Design

4 hours
Advanced

About this course

Explore the discipline of service design and gain practical knowledge to create exceptional experiences. Learn user research, journey mapping, prototyping, and other essential skills for service designers.

Details

Advanced level
About 4 hours to complete
Gamified and interactive
15 lessons, 4 levels
English language
Learn on iOS or Android
Online at your own pace
Last updated Mar 14, 2025

Prerequisites

There are no prerequisites

Skills you’ll gain with course:

Get a comprehensive understanding of service design — You'll gain a solid foundation that covers the essential concepts, principles, methodologies, best practices, and techniques required for successful service design.
Develop practical skills for your own service design projects — From conducting research to creating deliverables and implementing prototypes, you'll acquire the practical tools and techniques needed to drive meaningful change.
Gain a creative and strategic approach to problem-solving — You'll sharpen your problem-solving abilities, learn how to identify pain points, generate innovative ideas, and design effective solutions that meet user needs and business objectives.
Learn how to encourage collaboration with various stakeholders — You'll get practical insights and strategies for effectively engaging stakeholders, fostering collaboration, and aligning diverse perspectives toward a common goal.

Topics covered

Design ThinkingResearchService DesignDesign WorkshopUX ResearchCreative ThinkingQualitative ResearchPrototypeDesign ProcessBrainstorming
4.6 (1.3K)

Loved by learners from world’s top companies

Uxcel is my favorite way to learn and refresh design principles. Lessons are presented in short-form cards with a casual exam format, encouraging critical thinking before revealing context and evidence. The format makes it easy to learn in just 5 minutes a day, maintain a streak, and track progress. Plus, there’s a great community on Discord for support!
Timothy Gailey

Timothy Gailey

I design human things | Sr. UX/UI Designer
Uxcel has been incredibly insightful and has helped me grow as a designer. The platform is easy to use and packed with valuable information that has enhanced my skills and knowledge in UX/UI design.
Paulette Moreno

Paulette Moreno

Product Designer at Kin Analytics
Uxcel really is the Duolingo of UX/UI! It makes it very easy to learn by chunks on a daily basis, so interactive and fun! And the content it's extremely helpful, I've learned tons already!Very well invested money and time.
Diana Mancía

Diana Mancía

Product Designer at Ravn Development
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FAQs

  • What's the Service Design course about?

    The Service Design course is a comprehensive learning experience that delves into the principles, methodologies, and practical techniques of service design. Throughout the course, you will gain a deep understanding of how to create exceptional service experiences that meet user needs and drive business success.


    You will delve into designing and mapping customer journeys, understanding the touchpoints and interactions that shape the overall service experience. You will also discover how to create service blueprints, visualizing the processes and resources required to deliver a seamless service.


    In addition, the course covers prototyping methods and their role in the implementation phase of service design. You will gain insights into different prototyping techniques and learn how to leverage prototypes to test and refine your service concepts.

  • Do I need specific knowledge to enroll in this course?

    No specific prior knowledge is required to enroll in this course. The Service Design course is designed to cater to individuals with varying levels of experience and backgrounds. Whether you are an aspiring designer, a professional in a related field, or simply curious about service design, you will find value in the course.

  • Do I need to take the Service Design course if I've already completed the UX Design Foundations course?

    While the UX Design Foundations course provides a solid understanding of user experience design principles and practices, taking the Service Design course can still be beneficial for designers. Service design offers a broader perspective that encompasses the entire end-to-end service experience, including interactions between multiple touchpoints, stakeholders, and processes. It focuses on designing cohesive and impactful services that meet user needs and business objectives.


    By enrolling in the Service Design course, designers can expand their skill set and gain insights into the unique challenges and methodologies specific to service design. They will learn about techniques such as customer journey mapping, service blueprints, and stakeholder engagement, which are essential for designing and improving services.


    The Service Design course will also provide designers with a broader understanding of how their UX design work fits into the larger context of service delivery. It will help them see the connections between individual product interfaces and the overall service ecosystem.

  • What are the pricing options for the course?

    For new learners, the first level of each course is available free of charge! This allows you to experience the course without any initial investment.


    However, if you're seeking a deeper and more comprehensive learning journey, we recommend our Pro Membership. With this subscription, you gain full access to all our courses, which includes additional lessons, engaging design challenges, and thorough assessments.


    Additionally, Pro Membership entitles you to receive a certificate upon completion of a course and personalized feedback from experts for all your challenge submissions. To explore the pricing details and find the best plan for your learning needs, please visit our pricing page.

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