Course Certificate
Churn Busting
Course completed
Churn Busting
About this course
Master proven techniques to reduce customer churn and build lasting relationships with users of digital products.
Details
Prerequisites
Skills you’ll gain with course:
Learn churn analytics — Master essential metrics and analysis techniques to identify at-risk customers early
Master retention design — Create engaging product experiences that keep users coming back and reduce abandonment
Develop intervention strategies — Build effective systems for identifying and addressing customer concerns proactively
Implement testing frameworks — Design and execute experiments to validate retention strategies and improve outcomes
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